FAQ

Below are answers to commonly asked questions. If you don't see what you're looking for, please contact us. Click on the question to see the answer.

Ordering

As we process and ship orders quickly (12-24 hours during business week), it is unlikely that we'll be able to make changes to your order after you submit it. If you would like to try to update your order, please contact us.

We accept all major credit cards: Discover, Visa, Mastercard, Diner's Club, and American Express. We also accept Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, Venmo, and PayPal.

Yes, your information is secure when you place an order with us. We use Shopify, which employs industry-leading security measures to protect your personal data. Shopify uses Transport Layer Security (TLS) encryption, an updated and more secure version of Secure Socket Layer (SSL) encryption, to ensure that your personal information is protected during checkout and while submitting contact forms. With Shopify's compliance with the highest international security standards, you can shop with confidence knowing your data is safe.

At this time, our website only accepts orders from the lower 48 US contiguous states.

Please contact us if you are interested in buying in bulk or becoming a wholesale customer.

The discount code you used may be expired, has limited usage, or require you to be logged into your account. If you have questions about your discount code please contact us.

You can easily check the status of your order by logging into your account here on our website. Once logged in, visit the 'My Orders' section where you can view all your order details and status updates.

Additionally, you can use the tracking number provided in the shipment confirmation email to track your shipment. If you have not received a shipment confirmation email or if you encounter any issues, please contact us for assistance.







Shipping

We strive to ship all orders as quickly as possible. If you place your order during business hours, and depending on the time your order is received, it may be shipped the same day or the next business day. Orders placed on weekends or holidays will be shipped on the next business day.

All orders ship for free using our standard shipping services through USPS and UPS. Currently, we do not offer expedited shipping options. Please visit our Shipping & Returns page for more details on our shipping methods and policies.

Yes, all orders are shipped with a trackable service via USPS or UPS. Once your order has been shipped, you will receive a shipment confirmation email that includes your tracking number. Additionally, you can access your tracking information by logging into your account on our website and visiting the 'My Orders' section. If you have any further questions about tracking your order, please don't hesitate to contact us.

Currently, we do not offer expedited shipping options.

Returns

Yes, you can return all or part of your order. We provide a self-serve return process through our website. You have 60 days from the purchase date to initiate a return if you're not satisfied.

To start a return, simply log in to our website, go to the 'My Orders' page, and select the order you wish to return. You'll be asked a few brief questions to get things started. Once your return request is submitted and reviewed, we will provide you with a free shipping label. For more details, please refer to our returns policy or contact us directly if you need assistance with your return.